Shipping Guidelines, Rates, and Policy
*IMPORTANT NOTES: Delivery Times are estimates only and not guarantees. Unfortunately we have no control over delivery carriers or Mother Nature! Upgraded shipping options are available outside the USA. Quick Ship and Expedited orders receive priority handling. Orders placed after 12:00 p.m. noon Eastern Time will be processed by the following business day.
Shipping Rates: Free shipping .
*IMPORTANT NOTES: Moto Genius is pleased to offer FREE Standard Shipping on all orders .
We cannot promise delivery times to APO/AFO addresses, which can vary by country. Please allow extra time when shipping to an APO/AFO address.
Moto Genius ships internationally. Orders can be placed online to many countries, including Canada, Mexico, the UK and EU, Australia, New Zealand, Japan, and Thailand. If your shipping destination does not appear in the drop-down menu at checkout, please contact us with a list of items you wish to order for a shipping quote.
Please note that many large, heavy, and oversized items cannot be shipped internationally. Please read product descriptions carefully for exceptions.
International shipments are shipped via Standard Postal Service or Express .
While in most cases delivery will be sooner, please allow up to 2-6 weeks for delivery of orders outside of the U.S. or Canada via Flat Rate Shipping. International shipments may be held at customs in the destination country for various periods of time over which we have no control.
International shipments are labeled as "Merchandise" and may be subject to import fees (at the cost of the buyer). We cannot predict if such fees will be assessed, or how much they will be. We urge you to check the rules of your country's postal service regarding taxes and duties before placing your order.
Though tracking numbers are provided for all shipments, status updates beyond the United States are only available for select countries. For more information, please contact us for more eligible countries.
Moto Genius assumes no responsibility for lost or delayed international shipments.
Frequently Asked Questions
HOW DO I TRACK MY ORDER?
When your order ships, you will receive an email with shipping and tracking information. You can use your tracking number on the carrier's website to trace your order. We also list your tracking number with your order detail. Click the ORDER HISTORY & STATUS button when you log into your account.
WHAT SHIPPING METHODS DOES MOTO GENIUS USE?
Moto Genius ships via International Standard Postal Service, UPS, or FedEx depending on weight and destination.
WHAT IF I HAVE A P.O. BOX?
If you have a P.O. box, please include both your P.O. Box and your street address in your shipping address, so that your package will be sure to reach you regardless of shipping method.
HOW LONG DOES IT TAKE TO PROCESS MY ORDER?
Most orders are processed and shipped within 1-2 business days and will arrive within 8-30 days after shipping with standard shipping service, depending on weight and destination. We will e-mail you with a tracking number once your order ships. Please contact us if you would like an estimate of when your package will arrive.
WHAT IF I NEED MY ORDER BY A SPECIFIC DATE?
For guaranteed delivery dates, please choose STANDARD SHIPPING at checkout to receive your order within 8-30 business days.
If you need your package by a specific date, please leave a note in the "Comments" section when checking out, and be sure to select a shipping upgrade if necessary.
HOW LONG DOES IT TAKE TO RECEIVE LARGE ITEMS?
Larger items that are shipped directly to our customers from express company generally take about 2-4 days to process and about 6-8 days in transit. Items that ship directly from Express warehouse are indicated as such in the item description. Generally, allow 2-6 weeks for delivery of these items, unless otherwise noted.
WHAT IF I HAVEN'T RECEIVED MY PACKAGE?
If the tracking information indicates that your order was delivered but you have not received it, check with all household members. If no one in your family brought the package in, be sure to check everywhere—occasionally carriers leave deliveries with neighbors, building managers, or places such as your porch, garage, or even behind bushes.
9 times out of 10, we find that a missing package shows up within five days due to misdelivery or being found on premises.
PACKAGE PROTECTION INSURANCE
Moto Genius is proud to provide package protection insurance including damage, loss,* or theft.
In the unfortunate case that your order never arrives or is damaged upon arrival, you can receive a replacement or refund.
Once a checkout is complete and an order has been placed, Protection Insurance is valid .
* Filing a Claim .
- If your tracking number shows that your package was delivered, but you have not received it, you must allow 5 days after the “delivery date” before filing a claim for loss, and no later than 15 days.
- Claims for packages presumed to be lost in transit (where the status is not "delivered") must be filed after 7 days (20 days for international) and within 30 days from the last checkpoint.
If there is no tracking information, or the tracking information shows the item was returned to us:
Please email firstname.lastname@example.org or phone us at +8618949289713. We may have the wrong shipping address, the driver may have unsuccessfully attempted delivery, or the carrier may have mis-delivered it.
WHAT IF I'M NOT HOME TO RECEIVE MY PACKAGE?
It is up to the driver's discretion whether to require a signature for delivery, drop the package off at your doorstep, or to leave it with a building manager or doorman. If the driver believes it's best to obtain a signature, he or she will try a few times to secure one. When a package is returned "undeliverable," you should get a full refund unless it is determined that the order was improperly refused. Undeliverable orders will not be resent. You must place a new order to receive your items.
WHY IS MY PACKAGE LATE?
The following situations may result in delayed shipping:
- Incorrect address
- Payment delay or issue
- UPS or Post office failure to deliver e.g. severe weather conditions
- Any changes made to the order after submitting.
WILL EVERYTHING SHIP TOGETHER?
Whenever, possible we will ship all of your products together in one box; however, if the order is large or needs to ship from more than one facility, your packages may arrive separately. If you log into your bellalunatoys.com account and see more than one tracking number listed for your order, expect to receive separate packages.
WHAT SHIPPING MATERIALS DO YOU USE?
To conserve natural resources, Moto Genius is committed to reusing boxes and packing material whenever possible. Please excuse any markings or stickers on boxes that may have made a previous journey!
WHAT HAPPENS IF I ENTER THE INCORRECT SHIPPING ADDRESS?
Moto Genius does not assume responsibility for orders placed online with an incorrect shipping addresses. Please check carefully that the shipping address you enter is correct. If an item is returned to us because of an incorrect address provided, the customer is responsible for charges to re-ship.
WILL MY PACKAGE BE DELIVERED ON SATURDAY?
There is typically no delivery on Saturday.